Privacy Policy

To support the upcoming change on 25th May 2018 in European data law we have updated our Privacy Policy.  The EU General Data Protection Regulations (GDPR) require all companies to treat personal information collected or handled securely and maintain accurate records as to how this information is stored and used.  This privacy notice provides you with details of how we collect and process your personal data through your use of our site tlcdogwalking.co.uk and tlcdogblog.co.uk including any information you may provide through our sites when you purchase a product or service, sign up to our newsletter or take part in a prize draw or competition.

Protecting Your Privacy effective from 10th May 2018

By providing us with your data, you warrant to us that you are over 13 years of age.

 

Tori Lynn Crowther T/A TLC Dog Walking is the data controller and is responsible for your personal data

Contact Details

Our full details are:

Full name of legal entity: TLC Dog Walking


Email address info@tlcodgwalking.co.uk


Postal address: 1 Longfield Avenue, Northowram HX3 7BS


Telephone number: +44799 999 2374

If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.

It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at  info@tlcdogwalking.co.uk
Our new policies provide clear information on how we handle, store and protect your personal data.

What We Collect and What do we do with the information?

At TLC Dog Walking. (“TLC Dog Walking”, “We”, “Us” or “Our”), we respect your privacy and take protecting it seriously. This Privacy Policy covers our collection, use and disclosure of information we collect through our website and service, www.tlcdogwalking.co.uk owned and operated by Tori Lynn Crowther.  It also describes the choices available to you regarding our use of your personal information and how you can access and update this information. The use of information collected through our service shall be limited to the purpose of providing the service for which our Clients have engaged us. We will never sell or rent your personal information.

We may collect the following information:

  • Name and contact information including email, address and phone number

  • Demographic information such as postcode, preferences and interests

  • Other relevant information for carrying out our pet services business.

We require this information to understand your needs and provide you with an excellent service for the following reasons:

  • Providing the service required

  • Internal record keeping

  • We may use the information to improve our products and services.

  • We will periodically send out informational or promotional emails about new services, special offers and information we think you may find interesting using the email address’ you have provided.

  • In the future, we may also use your information internally to contact you by phone or email for market research purposes. We may use the information to customise our website and training blogs according to your needs and interests.

Your right to withdraw consent

Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent however we will still be required to hold your information for 5 years if you have used our services or we have invoiced you, this information will be held for  a minimum of five years.

There is nothing you need to do right now, however, if you would like to find out more, please visit our websites at any time.



www.tlcdogwalking.co.uk and www.tlcdogblog.co.uk


Consent

In specific situations, we can collect and process your data with your consent.

When collecting your personal data, we’ll always make clear to you which data is necessary in connection with a particular service.



Contractual obligations

In certain circumstances, we need your personal data to comply with our contractual obligations to provide a service.

Legal compliance

If the law requires us to, we may need to collect and process your data.

Legitimate interest

In specific situations, we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests.

What sort of personal data do we collect?

If you request a quotation we will process contact information and details of the service to be provided.  If you request a service from TLC Dog Walking we will require only information and personal data, detailed on our registration form relevant to providing the requested service. Your social media username, if you interact with us through those channels, to help us respond to your comments, questions or feedback.

Security

We are committed to ensuring that your information is secure.  In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Sensitive Data

 

We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences.

Where we are required to collect personal data by law, or under the terms of the contract between us and you do not provide us with that data when requested, we may not be able to perform the contract (for example, to deliver goods or services to you). If you don’t provide us with the requested data, we may have to cancel a product or service you have ordered but if we do, we will notify you at the time.

How We Collect Your Personal Data

We collect data about you through a variety of different methods including:

·        Direct interactions: You may provide data by filling in our contact form (or otherwise) or by communicating with us by post, phone,   email, SMS, Whatsapp. Facebook, Messenger  or otherwise, including when you: request any if our services

·        Dog Walking

·        House Sitting

·        Pet sitting / Home Care;

·        Giving us feedback.

·        Automated technologies or interactions: As you use our site, we may automatically collect Technical Data about your equipment,       browsing actions and usage patterns. We collect this data by using cookies, server logs and similar technologies. We may also receive Technical Data about you if you visit other websites that use our cookies. Please see our cookie policy for further details.

·        analytics providers such as Google based outside the EU;

·        advertising networks such as Amazon

·        search information providers such as GoogleBy filling in our mailchimp opt in form


How your data is stored?

We know how much data security matters to all our customers. With this in mind we will treat your data with the utmost care and take all appropriate steps to protect it.

Access to your personal data is password protected when held in cloud-based software or secured in a locked cabinet.

The systems used for processing and storing your data are password protected and encrypted (please see their own privacy statements by using the links below).

Any keys used to access properties are labelled in a coded manner without any personal information.

How long will we keep your personal data?

Whenever we collect or process your personal data, we’ll only keep it for as long as is necessary for the purpose for which it was collected.  We have many clients who use us periodically, so we do not wish to remove any data if possible, so we can keep you informed and updated.

At the end of that retention period, your data will either be deleted completely or anonymised, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning.

Service requests


When you place an order, we’ll keep the personal data you give us for five years so we can comply with our legal and contractual obligations.

Third Party Links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies.  If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see https://www.tlcdogblog.co.uk/cookies

 

Review of this Policy

We keep this Policy under regular review. This Policy was last updated 14th May 2018, but we may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to info@tlcdogwalking.co.uk


Compliance of online software Privacy Statements with thanks.

Privacy Policy for Wave: https://my.waveapps.com/privacy/

Privacy Policy for NI Business Info: https://www.nibusinessinfo.co.uk/content/comply-data-protection-legislation

Privacy Policy for Microsoft: https://www.microsoft.com/en-us/trustcenter/privacy/

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