Protecting Your Privacy effective from 10th May 2018
By providing us with your data, you warrant to us that you are over 13 years of age.
Tori Lynn Crowther T/A TLC Dog Walking is the data controller and is responsible for your personal data
Our full details are:
Full name of legal entity: TLC Dog Walking
Postal address: 1 Longfield Avenue, Northowram HX3 7BS
Telephone number: +44799 999 2374
If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.
It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at
Our new policies provide clear information on how we handle, store and protect your personal data.
What We Collect and What do we do with the information?
We may collect the following information:
Name and contact information including email, address and phone number
Demographic information such as postcode, preferences and interests
Other relevant information for carrying out our pet services business.
We require this information to understand your needs and provide you with an excellent service for the following reasons:
Providing the service required
Internal record keeping
We may use the information to improve our products and services.
We will periodically send out informational or promotional emails about new services, special offers and information we think you may find interesting using the email address’ you have provided.
In the future, we may also use your information internally to contact you by phone or email for market research purposes. We may use the information to customise our website and training blogs according to your needs and interests.
Your right to withdraw consent
Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent however we will still be required to hold your information for 5 years if you have used our services or we have invoiced you, this information will be held for a minimum of five years.
There is nothing you need to do right now, however, if you would like to find out more, please visit our websites at any time.
www.tlcdogwalking.co.uk and www.tlcdogblog.co.uk
In specific situations, we can collect and process your data with your consent.
When collecting your personal data, we’ll always make clear to you which data is necessary in connection with a particular service.
In certain circumstances, we need your personal data to comply with our contractual obligations to provide a service.
If the law requires us to, we may need to collect and process your data.
In specific situations, we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests.
What sort of personal data do we collect?
If you request a quotation we will process contact information and details of the service to be provided. If you request a service from TLC Dog Walking we will require only information and personal data, detailed on our registration form relevant to providing the requested service. Your social media username, if you interact with us through those channels, to help us respond to your comments, questions or feedback.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences.
Where we are required to collect personal data by law, or under the terms of the contract between us and you do not provide us with that data when requested, we may not be able to perform the contract (for example, to deliver goods or services to you). If you don’t provide us with the requested data, we may have to cancel a product or service you have ordered but if we do, we will notify you at the time.
How We Collect Your Personal Data
We collect data about you through a variety of different methods including:
· Direct interactions: You may provide data by filling in our contact form (or otherwise) or by communicating with us by post, phone, email, SMS, Whatsapp. Facebook, Messenger or otherwise, including when you: request any if our services
· Dog Walking
· House Sitting
· Pet sitting / Home Care;
· Giving us feedback.
· analytics providers such as Google based outside the EU;
· advertising networks such as Amazon
· search information providers such as GoogleBy filling in our mailchimp opt in form
How your data is stored?
We know how much data security matters to all our customers. With this in mind we will treat your data with the utmost care and take all appropriate steps to protect it.
Access to your personal data is password protected when held in cloud-based software or secured in a locked cabinet.
The systems used for processing and storing your data are password protected and encrypted (please see their own privacy statements by using the links below).
Any keys used to access properties are labelled in a coded manner without any personal information.
How long will we keep your personal data?
Whenever we collect or process your personal data, we’ll only keep it for as long as is necessary for the purpose for which it was collected. We have many clients who use us periodically, so we do not wish to remove any data if possible, so we can keep you informed and updated.
At the end of that retention period, your data will either be deleted completely or anonymised, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning.
When you place an order, we’ll keep the personal data you give us for five years so we can comply with our legal and contractual obligations.
Third Party Links
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
Review of this Policy
We keep this Policy under regular review. This Policy was last updated 14th May 2018, but we may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.
Any questions regarding this Policy and our privacy practices should be sent by email to
Compliance of online software Privacy Statements with thanks.